23.08.2010DesignThinkers Introductory MasterClass: Service Design
Increasingly you read about Service Design in the media. But what does it actually mean? What can Service Design mean for a company or organization? Sign up for an introductory Service Design Master Class and find out. read more20.08.2010DT Designs Product/Service Combinations for Philips  We are very happy and proud to be able to work alongside the professionals at Philips Design. For a new Philips Venture we will assist in designing Business Models, Communities, Roadmaps and Service Blueprints. 20.08.2010Designing for Science Port Holland  Science Port Holland will form one of the leading innovation hotspots in Europe. DesignThinkers was asked by DSM and TU Delft, University of Technology to visualize this unique proposition for marketing purposes. read more19.08.2010World Expo 2010 Shanghai 'Better City, Better Life'  From 1 May till 31 October, the World Expo 2010 takes place in Shanghai. The participants are challenged to come up with ideas for liveable cities in the 21st century. DesignThinkers was asked to design a complete Press Toolkit. 21.06.2010DT launches Health Care Initiative: CareToDesign
CareToDesign consists of a network of specialists in Branding, New Marketing Strategy & Innovation, all with a passion for health care. CareToDesign focuses on customer-driven innovation in health care, using Design Thinking tools. 25.05.2010Graham Hill becomes Associate DesignThinkers  With Graham Hill DesignThinkers strengthens its Design Thinking force. 21.05.2010Philips and DesignThinkers join forces in Community
Philips and DesignThinkers have agreed upon working together on building a community of highly experienced professionals using Design Thinking and Service Design tools and methods within large complex organizations. Soon more. 08.03.2010DT starts LAB Pilots at Ministry of Economic Affairs
DesignThinkers is working closely together with NL Agency, department of the Dutch Ministry of Economic Affairs, on Customer Journey LAB Pilot projects. Main goal is to give insights and search for ways to improve Customer Care. 08.02.2010DT designs Crowdsourcing tools for Greenpeace
The Greenpeace organization is one amongst many 'communicators' of 'the green message'. Within this context of green messages you firstly look at how the recipients experience all these messages. Soon more. 08.02.2010DT designs Publication for New York festivities
The publication is published within the framework of the festivities around Henry Hudson, who four hundred years ago moored with its ship on the island Manhattan, and will be distributed by the Dutch Minister of Foreign Affairs. 01.02.2010Internal Branding: Gasunie takes gas transport further  Europe relies on natural gas, it is vital to our society. Gasunie's network plays a key role in ensuring security of natural gas supply. How to visualize for internal branding purposes such an important role? read more01.02.2010NL Agency: Internal Campaign 'Spotlights'  DesignThinkers created an internal campaign for NL Agency, department of the Dutch Ministry of Economic Affairs, called 'Spotlights'. Highlighting creative and collaborative projects. 21.01.2010New Publication on Service Design
DesignThinkers participated in writing a book on Service Design called "Designing Services with Innovative Methods". This publication presents the emerging and increasingly important field of Service Design. 05.10.2009DT is developing Services for Ports of Amsterdam
DesignThinkers will research and develop new ways of building relationships with potential employees and workers. Our main focus will be on developing new services around public transport, to improve the image of the ports and get them closer to the people. read more05.10.2009Shell International bv: 'Energising the Future'
The National Comity WPC Netherlands (Shell, Ministry of Economic Affairs, TU Delft, Gasunie, GasTerra and IRO) have asked DesignThinkers to create a concept to share the Dutch vision on energy in a World in Transition. 05.10.2009The Water Board: 'Building Relationships'  The Water Board (Waterschap Vallei & Eem) is a public organization and provides the Dutch with a very important service: They take care of all the water. And since half of the Netherlands lies below sea-level their work is vital to the country. read more17.06.2009Olympic Winter Games 2014 Sochi
In 2014 Russia will host its first ever Olympic Winter Games in Sochi. This will present a big challenge for Russia to show the world its capacity in organising a world level sport event. read more29.05.2009Business of Design Week Hong Kong
Last years Business of Design Week (BODW) was held in Hong Kong from the 10th until the 15th of december. The BODW is Asia’s leading international conference dedicated to Design, Brand and Innovation. 27.04.2009Ministry of Economic Affairs chooses DesignThinkers
After a European tender competition DesignThinkers signs a contract with the EVD (Dutch Ministry of Economic Affairs). For at least three years DesignThinkers will work together with the Ministry on the development of International Strategies and Service Concepts. 23.04.2009Holland Branding
A short while ago we created a so called Brand Book (a Silver Box with three books in it... and a Miffy) for the Branding of Holland. This was part of a larger Nation Branding Project we are working on for the Dutch government. read more20.03.2009Netherlands Foreign Investment Agency (NFIA)  DesignThinkers will assist the Netherlands Foreign Investment Agency (NFIA) while exploring and developing new ways to achieve their goals. 'Why invest in Holland' is the principal theme. Take a look at the Corporate Presentation we created: 'Why invest in Holland?' read more26.01.2009Mobile Phone Service Provider
DesignThinkers was asked to develop a new Mobile Phone Service Provider and innovative Mobile Services. Because of the competitiveness of the market we can't disclose our ideas and client yes. But what we can say is that we are developing a Service Provider with a strong regional and social focus. 10.01.2009Meeting Spot The end of the World
Come and visit us at our new Meeting Spot at The end of the World. 05.01.2009M&S Mode: 'Real Women'
M&S Mode is an international fashion brand for women with 423 stores in 6 different countries. DesignThinkers works together with M&S Mode while developing a new international strategy and a vision on interactive marketing aimed at women. |
We develop New Marketing Strategy and Campaigns, build Communities and Design Innovative products and services.
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DesignThinkers is a New Marketing Agency for a New Era
New Realities, New Tools, New Marketing 19.08.2010LAB sessions at Creative Company Conference 2010
The Creative Company Conference is excited to announce the core themes of its 2010 Conference: Design thinking, Services Design and Innovation and Entrepreneurship in the creative industries. The Creative Company Conference has asked DesignThinkers to facilitate Customer Journey LAB Break-Out Sessions. Arne van Oosterom will be one of the Keynote Speakers at the Conference. What DT has to offer:How to improve the Customers' Experience
Customer Journey LAB is an innovative tool, developed by DesignThinkers, using Service Design and Design Thinking methodologies. It is an effective tool to get insights and improve your customers' experiences of the product and the related services.
26.05.201010 Steps to Customer Journey Mapping 
By Arne van Oosterom, MYCUSTOMER.com. To stay competitive and survive the changes organisations are facing today, they need to reassess the way they build relationships with customers. Customer Journey Mapping could hold the key to analysing and improving the Customer Experience. DesignThinkers lists the 10 key ingredients to a Customer Journey Map. 22.04.2010Arne van Oosterom Closing Keynote Speaker on IA Conference
The theme of this year's IA Conference is "Service Design Thinking". It looks at a challenge that information architects find themselves facing again and again; how to create benefits that really make a difference to the user, that are perceived as being innovative and thus strengthen the product’s or service provider’s brand in the long term. 01.02.2010WENOVSKI: An open platform for sharing ideas
The people at DesignThinkers are specialists in facilitating conversations, building communities and are strong supporters of self organization and cross disciplinary collaboration. That is why we started an open platform for sharing ideas between creative thinkers from all possible backgrounds. Over 1000 professionals already joined Wenovski. 10.02.2010DesignThinkers is lecturing in New York City 
On Feb 9th-13th Arne van Oosterom (Partner at DesignThinkers) will be at the Parsons School of Design Strategies in New York City for a Strategic Session and lecturing on Service Design and Design Thinking. 09.02.2010Next UnConference to be held in New York City Febr. 12th
A WENOVSKI Design Thinking UnConference is a relatively small gathering of Creative Thinkers. The NYC UnConference is a collaboration between DMD Insight, AIGIA, Parsons New School for Design and WENOVSKI & DesignThinkers. To attend the NYC UnConference or to keep informed about future UnConferences go to our WENOVSKI platform. 05.10.2009Interview Davison Creators with Arne van Oosterom 
Arne van Oosterom gave an interview to the Davison Creators, answering questions on Service Design, Social Innovation and our rapidly changing world. 05.10.2009Goodbye Process-Thinking. Hello Design-Thinking 
By Graham Hill, Customers & More. If I was advising a client today on who are the best Customer Experiences (CEX) designers, I would be pointing them to design agencies like DesignThinkers in Amsterdam, live|work or Engine Service Design, not to the CEX consultancies that I might have used only a few years ago. 26.06.2009DesignThinkers Weblog 
Visit the blog by Strategic Design Agency DesignThinkers to read about new developments, case studies and publications from the field of Service Design and related topics. 23.04.2009DT 5 Steps Service Innovation Method DesignThinkers assists Public and Private organizations and companies in delivering the best possible Service. We help them to be more innovative and competitive. To do so we created a 5 Steps Service Innovation Method. This Method is used as a guide while working on complex Service Design projects.
12.04.2009Twitter Interview with Adformatie 
DesignThinkers gave a short interview to the Dutch marketing and advertisement magazine Adformatie...via Twitter. Subject: "How experimental is the Dutch Media World?" 08.04.2009DT Workshop on Service Design at the MCI University Arne van Oosterom from DesignThinkers gave a lecture and workshop on Service Design at the MCI Bridging University & Business in Austria on May 12 and 13. The Service Design Workshop will be part of the students graduation project. Take a look at the Workshop Presentation:
02.04.2009International Service Design Network
21.03.2009DT at the DMI Conference in Milan Arne van Oosterom from DesignThinkers has been invited to give break-out sessions on Service Design at the Design Management Institute Conference in Milan. The theme of the conference: Facing - Changing & Changing - Facing REALITIES. Let’s get real: Every day, we confront constantly evolving challenges that affect our role as design leaders. What will have the biggest impact on our lives and work? How can we manage, meet, and change the future? 
05.03.2009DT at the Academy of Design, Finland
07.09.2008DesignThinkers at PICNIC 2008 
A hands-on service design lab at the international PICNIC conference in Amsterdam brought the Service Design approach to a wider audience in the Netherlands for the first time. 16.08.2008Irish Times Article 
Recently Arne van Oosterom from DesignThinkers participated in a case study on improving patient care held by the Irish Times. And here you can read what Ben Reason (live|work), Keith Finglas (Innovation Delivery Limited) and Arne had to say about improving patient care. Read... |
