International Service Design Network
DesignThinkers is a member of the International Service Design Network. Take a look at the other members and what the network does....
Take a closer look at a selection of Brands from our Portfolio:
DT Designing Service Scenarios for Global Customer Centric Services
DesignThinkers is very proud to announce we will team up with the Coca-Cola Team for Customer Centric Services. Focus will be on Customer Journey Mapping and designing Service Scenarios. Soon more.
DT launches DesignThinkers Academy 'Learning by Doing'
We offer and co-create Training Programs for Professionals and Teams in Corporate and Governmental environments, Study Tours, Masterclasses, Summer Schools and Personal Coaching.
DT is official partner of the global SAP Design Thinking team EMEA
DesignThinkers Group is official partner of the global SAP Design Thinking team. Facilitating SAP Sales and Presales teams implementing Design Thinking in Account Planning for the EMEA region.
DT Group facilitates Patient Journey Mapping for Nutricia
DT Group was asked to facilitate and visualize the outcomes of Patient Journey Mapping sessions, based on specific Personas. Commissioned by Nutricia, Advanced Medical Nutrition.
Service Design Thinking for Retail Case in Africa, Train the Trainer
DT Group was asked bij Vlisco to train the Brand Innovation Team and build a Retail Case. We facilitated sessions and visualized Context Mapping, Customer Journey Mapping and Service Scenarios for the first Pilot Store in Africa.
DT Group facilitates London Study Tour 'Innovation in Education'
Together with DesignThinkers Group's partner in Singapore DesignSojourn, we facilitated a Study Tour for the Singapore Government with specific theme: 'Innovation in Education'.
DT designs Campaign for Ministry of Infrastructure and the Environment
It was the first time a Campaign for this Ministry was designed making use of Service Design Thinking: focusing on the value for the traveller to improve the services provided. Making use of Customer Journey Mapping and Co-Creation Sessions.
Next D*DNA Meetup at Volkswagen A.G. June 24th & 25th 2013
DesignThinkers initiated and facilitates DesignersDNA, an international network of 'Corporate Change Agents' within global corporate organizations like Philips, Volkswagen, Rabobank, DSM, Océ and Schiphol.
DesignThinkers Group designs Future Brand for AIESEC
Together with focus groups all over the world, we help AIESEC design the future of the brand. Redesigning the way the brand is playing a key role in the service delivery of AIESEC towards customers and other stakeholders.
DT facilitates Co-Creation sessions for Amsterdam Smart City
DesignThinkers was asked to facilitate Co-Creation sessions to work with all stakeholders on Concepting, Business Modeling and Value Networking. The outcome will be presented in a Roadmap for CO2 reduction.
DT facilitates Bootcamp Service Design Singapore 21-22 June
DT is very proud to work together with UX Design Specialists in Singapore organizing a Bootcamp on Service Design Thinking in June this year. The Bootcamp is now open for registration.
DT welcomes Douwe Egberts Master Blenders 1753 for Co-Creation
The Co-Creation Sessions will be held in our Creative Space in Amsterdam and we will focus on sharing long term scenario's on the culture of drinking coffee. Which changes and trends could be translated in possible scenario's?
DesignThinkers works on Mobility Services for NS (Dutch Railways)
The main focus is Utrecht’s central train station. Currently undergoing a fundamental redevelopment, this represents an excellent opportunity for innovating the Service Experience of train passengers. Soon more.
Customer Journey & Value Network Mapping for Insurance Services
DesignThinkers is designing new services for Insurance Company Storebrand in Norway. One of the first outcomes is designing a 'Community of Care'. We will publish a Casestudy description online soon.
Co-Creation Sessions for Retailing Company Auchan
DesignThinkers will facilitate Co-Creation Sessions for Retailing Company Auchan. Auchan's ambition is to work towards a sustainable enterprising business, by putting the customer at the heart of the business.
Sign Up for Green StartupLAB 'initiated by Green Metropole'
The Green StartupLAB offers a unique opportunity to Startups, based in the Amsterdam region, with sustainability at the heart of the product and service development. Sign up for a free session on Friday, March 23.
DT welcomes Japanese Delegation for Service Design MasterClass
We are very proud to start the year 2012 with an in-house MasterClass for Nomura Research Insitute and NTT Data Institute Management Consulting from Japan to learn more about our Service Innovation Approach and Corporate Cases.
DT is designing for the Centre for Service Innovation AHO in Norway
DesignThinkers is very honored to be working for the Centre for Service Innovation (CSI) AHO in Norway. We will be facilitating workshops on innovations in customer and brand experiences for several mayor companies. Soon more.
Launch DT Chile 14/15th of November 2011 by Alfredo Osorio
DT Chile will be launched officially 14/15th of November 2011 by Alfredo Osorio at the National Event, opened by the minister of Economic Affairs in Chile, 'Diseña innovacion, emprende negocios - 1 taller nacional'.
DT designs for Shell, Gasunie, IRO and Ministry of Economic Affairs
Shell, Ministry of Economic Affairs, Gasunie and IRO have asked DesignThinkers to create a concept to share the Dutch vision on energy. The concept 'Energising the Future' will be presented in Qatar December 7th.
DesignThinkers works alongside the professionals at Philips Design
We are very happy and proud to be able to work alongside the professionals at Philips Design. For a new Philips Summit this Fall we will assist in designing Business Models, Communities, Roadmaps and Service Blueprints.
DT facilitates United Nations World Tourism Organization (UNWTO)
Our main challenge is to facilitate the Idea Generation Process of the United Nations World Tourism Organization (UNWTO) in Egypt, using Service Design tools. How to maintain valuable customer relationships in times of crisis?
MasterClass Customer Journey LAB for FreedomLab Future Studies
DesignThinkers Customer Journey LAB uses an integrated view on the Customer's Experience to uncover Key Customer Insights needed for the development of Real and Valuable Solutions.
DT is Customer Journey Mapping for Fashion Brand Sandwich_
How to turn a Fashion label into a true Fashion Brand? How can we design a Loyalty Program that suits future needs? How can Social Media help the Brand? First step is gaining insights from the Customer Journey. Soon more.
DT is working for a new S-Korean TV Station, defining Brand Values
DT was asked to define the Key Brand Values of a new South Korean TV Station, using Design Thinking tools. The new TV Station will be launched this year and is owned by JoongAng Media Network (JMnet), one of Korea's largest Media Groups. In this project we work closely together with our Associate Erik Roscam Abbing from Zilver.
DesignThinkers designs Brand for Telegraaf Media Nederland
Telegraaf Media Nederland (TMG) is about to launch a nationwide network of hyperlocal sites. The portal is called dichtbij.nl and will be online end of this year. DT was responsible for the design and the story of the Brand.
Province of Noord-Brabrant Sustainable Mobility Community
The community aims to facilitate conversations and knowledge sharing on Sustainable Mobility for organizations in The Province of Noord-Brabant. DesignThinkers is working together with mobility expert Bureau H2o.
High Potentials Programme for Ministry of Foreign Affairs
DesignThinkers was asked by the Ministry of Foreign Affairs to design and implement a Community for future High Potentials. We named the Community Programme: 'Come and join our Network'. Soon more.
DesignThinking for Hyperlocal Online Initiative TMG
Telegraaf Media Groep has asked DesignThinkers to join their Project Team to test several concepts for online (hyper)local news. Design Thinking Methodologies like Co-Creation are key elements for success.
Designing for Science Port Holland
Science Port Holland will form one of the leading innovation hotspots in Europe. DesignThinkers was asked by DSM and TU Delft, University of Technology to visualize this unique proposition for marketing purposes.read more
World Expo 2010 Shanghai 'Better City, Better Life'
From 1 May till 31 October, the World Expo 2010 takes place in Shanghai. The participants are challenged to come up with ideas for liveable cities in the 21st century. DesignThinkers was asked to design a complete Press Toolkit.
DT launches Health Care Initiative: CareToDesign
CareToDesign consists of a network of specialists in Branding, New Marketing Strategy & Innovation, all with a passion for health care. CareToDesign focuses on customer-driven innovation in health care, using Design Thinking tools.
Graham Hill becomes Associate DesignThinkers
With Graham Hill DesignThinkers strengthens its Design Thinking force.
Philips and DesignThinkers join forces in Community
Philips and DesignThinkers have agreed upon working together on building a community of highly experienced professionals using Design Thinking and Service Design tools and methods within large complex organizations. Soon more.
DT starts LAB Pilots at Ministry of Economic Affairs
DesignThinkers is working closely together with NL Agency, department of the Dutch Ministry of Economic Affairs, on Customer Journey LAB Pilot projects. Main goal is to give insights and search for ways to improve Customer Care.
DT designs Crowdsourcing tools for Greenpeace
The Greenpeace organization is one amongst many 'communicators' of 'the green message'. Within this context of green messages you firstly look at how the recipients experience all these messages. Soon more.
DT designs Publication for New York festivities
The publication is published within the framework of the festivities around Henry Hudson, who four hundred years ago moored with its ship on the island Manhattan, and will be distributed by the Dutch Minister of Foreign Affairs.
Internal Branding: Gasunie takes gas transport further
Europe relies on natural gas, it is vital to our society. Gasunie's network plays a key role in ensuring security of natural gas supply. How to visualize for internal branding purposes such an important role?read more
NL Agency: Internal Campaign 'Spotlights'
DesignThinkers created an internal campaign for NL Agency, department of the Dutch Ministry of Economic Affairs, called 'Spotlights'. Highlighting creative and collaborative projects.
New Publication on Service Design
DesignThinkers participated in writing a book on Service Design called "Designing Services with Innovative Methods". This publication presents the emerging and increasingly important field of Service Design.
DT is developing Services for Ports of Amsterdam
DesignThinkers will research and develop new ways of building relationships with potential employees and workers. Our main focus will be on developing new services around public transport, to improve the image of the ports and get them closer to the people.read more
The Water Board: 'Building Relationships'
The Water Board (Waterschap Vallei & Eem) is a public organization and provides the Dutch with a very important service: They take care of all the water. And since half of the Netherlands lies below sea-level their work is vital to the country.read more
Olympic Winter Games 2014 Sochi
In 2014 Russia will host its first ever Olympic Winter Games in Sochi. This will present a big challenge for Russia to show the world its capacity in organising a world level sport event.read more
Business of Design Week Hong Kong
Last years Business of Design Week (BODW) was held in Hong Kong from the 10th until the 15th of december. The BODW is Asia’s leading international conference dedicated to Design, Brand and Innovation.
Ministry of Economic Affairs chooses DesignThinkers
After a European tender competition DesignThinkers signs a contract with the EVD (Dutch Ministry of Economic Affairs). For at least three years DesignThinkers will work together with the Ministry on the development of International Strategies and Service Concepts.
A short while ago we created a so called Brand Book (a Silver Box with three books in it... and a Miffy) for the Branding of Holland. This was part of a larger Nation Branding Project we are working on for the Dutch government.read more
Netherlands Foreign Investment Agency (NFIA)
DesignThinkers will assist the Netherlands Foreign Investment Agency (NFIA) while exploring and developing new ways to achieve their goals. 'Why invest in Holland' is the principal theme. Take a look at the Corporate Presentation we created: 'Why invest in Holland?'read more
Mobile Phone Service Provider
DesignThinkers was asked to develop a new Mobile Phone Service Provider and innovative Mobile Services. Because of the competitiveness of the market we can't disclose our ideas and client yes. But what we can say is that we are developing a Service Provider with a strong regional and social focus.
Meeting Spot The end of the World
Come and visit us at our new Meeting Spot at The end of the World.
M&S Mode: 'Real Women'
M&S Mode is an international fashion brand for women with 423 stores in 6 different countries. DesignThinkers works together with M&S Mode while developing a new international strategy and a vision on interactive marketing aimed at women.
We help organizations design Brands, Product Service Systems and Cultures of Trust.
We believe in the importance of Creative Thinking and Learning by Doing
Sign up for the 3-day DesignThinkers Bootcamp Week: 'LEARNING BY DOING' Capetown 18/03 - 20/03
'LEARNING BY DOING'
DT designs Service Scenarios for Restaurant Case using Customer Journey Mapping Methodology, Commissioned by CDRI Taiwan
DT Group facilitated and designed for a fast food restaurant case Service Scenarios and Service Blueprints. Using Customer Journey Mapping Methodology and Co-Creation Sessions. Commissioned by CDRI, Taiwan.
DesignThinkers keeps you up to date about Design Thinking and New Marketing. Check out our DT Blog to read interesting articles from our Associates, Events and other News items:
Explore and design your business in 90 minutes with our 'Think like a Startup Canvas', download your own free copy of the Canvas here
Explore and design your business in 90 minutes with our Startup Canvas. A design driven framework, and process to use when building a value driven business or to see your business as if it was a Startup. It will show the users of the tool how to align values with organisational models, culture, propositions, business model and customer values and goals.
How to improve the Customer Experience of your Brand?
The Customer Journey LAB provides an environment where TRUE customer centric service innovation takes place involving relevant stakeholders using a 'design driven' approach. We offer our creative LAB sessions for identifying improvements and new opportunities. Our creative thinkers can help your company improve the customer experiences of your brand using tools like: Customer Journey Mapping, Persona's, Stakeholder & Value Network Mapping.
Out now: Paperback version ‘This is Service Design Thinking’
DesignThinkers facilitates the Community of Practice for Innovation in Education, Commissioned by the Amsterdam University of Applied Sciences
DesignThinkers facilitates the Community of Practice for Innovation in Education, Commissioned by the Amsterdam University of Applied Sciences. Join the conversation on Facebook
DT launches new own brand for Touchpoint Design: DT Concept Studio
Touchpoint Design Studio by DesignThinkers Group for Brand & Communication Design, Digital Design, Data Visualization, Architecture & Interior Design. Our touchpoint design includes: identities, campaigns, books, flyers, websites, magazines, films, packaging, interior design, interaction design, exhibitions, logos, illustrations, infographics, photography, videos, posters, animations, signing. Join us on Facebook.
Join the 'Think Like a Startup' workshop, November 14 Charlotte, NC, USA
See your organization through a different lens in the 'Think Like a Startup' workshop designed to help leaders in any type of organization reframe their sources of innovation.
DesignThinkers Group has joined forces with Loughborough University
International Innovation Agency DesignThinkers Group has joined forces with Loughborough University to help promote and develop experience driven design. The collaboration will form a new UK chapter of the Design and Emotion Society – a global network of academics, designers and companies who exchange research, tools and methods that support the involvement of human-centred emotional experience in the design process.
DesignThinkers at PICNIC '12 for CREATE-IT Applied Research Amsterdam
In assignment of the Amsterdam University of Applied Services, CREATE-IT, DesignThinkers was asked to facilitate Co-Creation Sessions to guide participants through the design process of creating a new business. We created a Startup Canvas and Toolkit for the participants to use in this high energy 90 minutes sessions.
DT hosts Co-Creation Event in London on 'Emotional IT' 3rd of July 2012
This Co-Creation Event is the first in a series bringing together a diverse group of IT innovators and other creative minds. The event is inspired by the changes we are currently facing. Which challenges are we facing exactly? What do they mean for IT? What are the opportunities these changes create? What value can Service Design Thinking bring to IT?
Integrating Architecture and Nature
Article by Joel Van Dyke, managing partner DesignThinkers Group U.S.A.
'Why You Need To Rethink, Reposition, And Reinvent Service Operations'
Join us for a complimentary Webinar on April 12, 2012 at 10 am PT/1 pm ET on Service Design. James Rock, Strategic Designer and Managing Director of DesignThinkers UK will discuss what Service Design is, what Service Designers do differently and introduce you to the tools and methods we use to engage customers and employees to accelerate change.
DT Keynote Speaker on Service Design 'Design Bites' Seminar in Finland
Johannes van den Eerenbeemt, Associate of DesignThinkers, is Keynote Speaker on the Service Design 'Design Bites' Seminar in Finland. Johannes will share the tools and thoughts we are developing for the Health Care Sector, with our initiative CareToDesign.
Latest News: Telegraaf Media Nederland (TMG) about to launch new Brand
Latest News: London Service Design Party & UnConference SOLD OUT
We are organising this event to create a good reason to get together, share and get inspired. Topic: '10 years of Service Design, Now What?'
DesignThinkers Key Note Speaker at AEGON Marketing Conference April 15th
Design Thinking Network, Powered by Wenovski
The people at DesignThinkers are specialists in facilitating Conversations, building Communities and are strong supporters of self organisation and cross disciplinary Collaboration. That is why we started an open platform for sharing ideas between Creative Thinkers from all possible backgrounds. Over 1700 professionals already joined the Design Thinking Network, Powered by Wenovski.
DT 5 Steps Service Innovation Method
DesignThinkers assists Public and Private organizations and companies in delivering the best possible Service. We help them to be more innovative and competitive. To do so we created a 5 Steps Service Innovation Method. This Method is used as a guide while working on complex Service Design projects.
DesignThinkers takes part at Global Service Jam 2011
On 11 March, 2011, people interested in Service and Customer Experience will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme.
Graham Hill Blogger at 'Enterprise Social 2.0', Brussels
Graham will be one of the ‘Official Bloggers’ at the 'Enterprise Social 2.0' event in Brussels during the 8th/9th March. Graham will be tweeting (hashtag #es20) and blogging interviews with the people responsible for Social CRM in many organisations just like these. Look out for Grahams' tweets and posts from the event over the next few days!
Book Launch Erik Roscam Abbing, Brand-Driven Innovation
By Erik Roscam Abbing, Associate DesignThinkers and Owner at Zilver Innovation
The use of Service Design is gaining Momentum
By Arne van Oosterom for EMERCE
Extreme CRM MakeOver in Seven Days
DT hosts Creative Corner at PICNIC '10 for Vodafone
Our world is getting increasingly complex and interconnected. The rise of powerful Service Ecosystems developed by Google and Apple are challenging our traditional Business Models. In this hands-on sessions we will discover the possibilities Design Thinking offers for Redesigning Business. DesignThinkers will host the Creative Corner for a.o. Vodafone on wednesday, thursday and friday.
DesignThinkers Moderator on Emerce eDay, September 16th
Emerce eDay is the yearly Dutch Convention for online business and marketing decision makers. New strategies, cases, concepts and technology on e-business will be delivered by national and international Keynote speakers. DesignThinkers was asked to take part at Emerce eDay in the role of Moderator. September 16th, Van Nelle Design Factory, Rotterdam.
LAB sessions and opening Keynote at CCC 2010
The Creative Company Conference is excited to announce the core themes of its 2010 Conference: Design thinking, Services Design and Innovation and Entrepreneurship in the creative industries. The Creative Company Conference has asked DesignThinkers to facilitate Customer Journey LAB Break-Out Sessions. Arne van Oosterom will be one of the Keynote Speakers at the Conference.
10 Steps to Customer Journey Mapping
By Arne van Oosterom, MYCUSTOMER.com. To stay competitive and survive the changes organisations are facing today, they need to reassess the way they build relationships with customers. Customer Journey Mapping could hold the key to analysing and improving the Customer Experience. DesignThinkers lists the 10 key ingredients to a Customer Journey Map.
Arne van Oosterom Closing Keynote Speaker on IA Conference
The theme of this year's IA Conference is "Service Design Thinking". It looks at a challenge that information architects find themselves facing again and again; how to create benefits that really make a difference to the user, that are perceived as being innovative and thus strengthen the product’s or service provider’s brand in the long term.
Next UnConference to be held in New York City Febr. 12th
A WENOVSKI Design Thinking UnConference is a relatively small gathering of Creative Thinkers. The NYC UnConference is a collaboration between DMD Insight, AIGIA, Parsons New School for Design and WENOVSKI & DesignThinkers. To attend the NYC UnConference or to keep informed about future UnConferences go to our WENOVSKI platform.
DesignThinkers is lecturing in New York City
On Feb 9th-13th Arne van Oosterom (Partner at DesignThinkers) will be at the Parsons School of Design Strategies in New York City for a Strategic Session and lecturing on Service Design and Design Thinking.
Goodbye Process-Thinking. Hello Design-Thinking
By Graham Hill, Customers & More. If I was advising a client today on who are the best Customer Experiences (CEX) designers, I would be pointing them to design agencies like DesignThinkers in Amsterdam, live|work or Engine Service Design, not to the CEX consultancies that I might have used only a few years ago.
Twitter Interview with Adformatie
DesignThinkers gave a short interview to the Dutch marketing and advertisement magazine Adformatie...via Twitter. Subject: "How experimental is the Dutch Media World?"
DT Workshop on Service Design at the MCI University
Arne van Oosterom from DesignThinkers gave a lecture and workshop on Service Design at the MCI Bridging University & Business in Austria on May 12 and 13. The Service Design Workshop will be part of the students graduation project. Take a look at the Workshop Presentation:
International Service Design Network