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DT offers in-house Service Design Thinking TRAINING: 'LEARNING BY DOING'

During the training we will answer the following questions: How can we use Service Design methods and tools to build sustainable relationships with customers? How can we design and operate services or product-service systems to become a stronger and more competitive brand?


We offer two levels: Foundation course and Practitioners course.


Tools & Methods Service Design Thinking
We will practice tools and methods like Context Mapping, Value Network Mapping & Analysis, Customer Journey Mapping, Prototyping, Roadmapping, Blueprinting, Business Modelling, Culture Scan, Incentive Scan, Service Innovation Canvas...etc.
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We help organizations design Brands, Product Service Systems and Cultures of Trust.




To strengthen their capability to innovate and enable the Co-Creation Value with all Stakeholders.

21.06.2012

'Open Training' Service Design 17th of July London - 19th Amsterdam

This high energy 4 hour course will give you a common level of understanding of the principles; key tools; terminology. We will practice tools like Customer Journey Mapping, Value Network Analysis and Prototyping.


The focus of the course will be on this hands-on part, learning by doing. The tools we will practice are: Tools for Exploring: e.g. Context Mapping, Stakeholder Mapping, Value Network Analysis. Tools for Designing: e.g. Customer Journey Mapping, Brainstorming, Prototyping, Blueprinting.


Dates:
- 26/04 15:00 - 19:00 hr (Topic: Insurance & Financial Services)
- 29/05 15:00 - 19:00 hr (Topic: Sustainability, with Simone Veldema)
- 28/06 15:00 - 19:00 hr (Topic: Health) THIS DATE IS FULLY BOOKED
- 17/07 13:00 - 17:00 hr (Topic: Retail) In London (English spoken) please register here
- 19/07 15:00 - 19:00 hr (Topic: Service Design Thinking) (in Dutch)
- 27/09 15:00 - 19:00 hr (Topic: Sustainability, with Simone Veldema)
- 25/10 15:00 - 19:00 hr (Topic: Service Design Thinking) (in Dutch)
- 29/11 15:00 - 19:00 hr (Topic: Service Design Thinking) (in Dutch)


Location: Herengracht 265, 1016 BJ Amsterdam. Cost 195,= EUR excl. VAT. To subscribe please send an email.
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